This is personal interpretation but understand It can be any combination of reasons. Age of the series, console, character design, competition, audience, silly concept that scares away two thirds of the fan base all ready taken out by a carefree preview story. Please take a pick. You can compare it to the previous games.
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.hack//Infection Part 1 Sales (PS2) Sales History (Launches Aligned)
Summary of weekly unit sales from launch broken down by tracked regions (for first 10 weeks of sale)
Week USA Europe Japan Total Running Total
1 N/A N/A 98,334 98,334 98,334
2 N/A N/A 34,089 34,089 132,423
3 N/A N/A 21,512 21,512 153,935
4 N/A N/A 12,130 12,130 166,065
5 N/A N/A 8,109 8,109 174,174
6 N/A N/A 6,742 6,742 180,916
7 N/A N/A 5,586 5,586 186,502
8 N/A N/A 5,093 5,093 191,595
9 N/A N/A 4,423 4,423 196,018
10 N/A N/A 5,507 5,507 201,525
Ten Week Totals: 0 0 201,525 201,525
Lifetime Totals: 0 0 263,624 263,624
Global Total (Extrapolated): 263,600
.hack//G.U. Vol.1//Rebirth Sales (PS2) Sales History (Launches Aligned)
Summary of weekly unit sales from launch broken down by tracked regions (for first 10 weeks of sale)
Week USA Europe Japan Total Running Total
1 N/A N/A 84,271 84,271 84,271
2 N/A N/A 18,120 18,120 102,391
3 N/A N/A 8,667 8,667 111,058
4 N/A N/A 6,893 6,893 117,951
5 N/A N/A 3,748 3,748 121,699
6 N/A N/A 2,942 2,942 124,641
7 N/A N/A 2,529 2,529 127,170
8 N/A N/A 1,902 1,902 129,072
9 N/A N/A 1,881 1,881 130,953
10 N/A N/A 2,055 2,055 133,008
Ten Week Totals: 0 0 133,008 133,008
Lifetime Totals: 0 0 169,326 169,326
Global Total (Extrapolated): 169,300
.hack//G.U. Vol.3//Redemption Sales (PS2) Sales History (Launches Aligned)
Summary of weekly unit sales from launch broken down by tracked regions (for first 10 weeks of sale)
Week USA Europe Japan Total Running Total
1 N/A N/A 131,135 131,135 131,135
2 N/A N/A 14,552 14,552 145,687
3 N/A N/A 5,649 5,649 151,336
4 N/A N/A 3,942 3,942 155,278
5 N/A N/A 2,941 2,941 158,219
6 N/A N/A 2,087 2,087 160,306
7 N/A N/A 1,762 1,762 162,068
8 N/A N/A 1,482 1,482 163,550
9 N/A N/A 1,293 1,293 164,843
10 N/A N/A 1,087 1,087 165,930
Ten Week Totals: 0 0 165,930 165,930
Lifetime Totals: 0 0 171,236 171,236
Global Total (Extrapolated): 171,200
.hack//Link Sales (PSP) Sales History (Launches Aligned)
Summary of weekly unit sales from launch broken down by tracked regions (for first 10 weeks of sale)
Week USA Europe Japan Total Running Total
1 N/A N/A 63,258 63,258 63,258
2 N/A N/A 15,403 15,403 78,661
3 N/A N/A 7,850 7,850 86,511
4 N/A N/A 4,343 4,343 90,854
5 N/A N/A 2,842 2,842 93,696
6 N/A N/A 2,019 2,019 95,715
7 N/A N/A 2,578 2,578 98,293
8 N/A N/A 2,528 2,528 100,821
9 N/A N/A 2,633 2,633 103,454
10 N/A N/A 2,724 2,724 106,178
Ten Week Totals: 0 0 106,178 106,178
Lifetime Totals: 0 0 142,429 142,429
Global Total (Extrapolated): 142,342